The Body Shop Reviews
(Rated by 1724 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Google Pay
- Klarna
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
5
%OFF5
%OFFGREAT OFFER
Overall Rating
4.7
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality5.0
- Shipping & Delivery4.0
- Return Policy4.0
- Customer Service4.5
- Good Value4.0
Recent Customer Reviews (8)
Ellie Stephens
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Joseph Huddleston
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James Sharpe
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Merci Laisné
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Anne Howell
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Damian Wallace
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Joseph Brooks
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Alma Spears
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The Body Shop Pricing
$20 & Under
up to $20
$35 & Under
up to $35
$55 & Under
up to $55
Over $55
over $55
Payment Methods
Accepted Payment Options:
Prices for items on Thebodyshop.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Google Pay
Klarna
Payment Process
- Payments can be made online during the checkout process.
- For The Body Shop credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
The Body Shop Pros & Cons
Pros
1
Product Quality: The Body Shop is known for its high-quality products, particularly in the areas of body moisturizers, body cleaners, body scrubs, and hair care products.
2
Unique Scents: The brand offers a variety of unique scents that are highly appreciated by customers.
3
Ethical Practices: The Body Shop is committed to ethical practices, including no animal testing and treating suppliers with respect.
4
Customer Loyalty: Many customers have been loyal to the brand for years, appreciating the consistency and effectiveness of their products.
CONS
1
Customer Service: There have been numerous complaints about poor customer service, including unresponsive phone lines and unhelpful website support.
2
Website Issues: The website is often criticized for its inefficiency, including errors with gift cards and unorganized product categories.
3
Price Level: Some customers find the prices to be high, although they feel it is worth the quality.
4
Recent Quality Concerns: Some users have noted a decline in product quality, particularly with scent and moisturizing capabilities.
The Body Shop Features and Benefits
Features
Diverse Product Range
Offers a wide selection of skincare, haircare, body care, and makeup products, catering to different customer preferences and needs.
Ethics and Sustainability
Known for its commitment to ethical sourcing, environmental sustainability, and social activism; one of the first to advocate against animal testing in cosmetics.
Global Presence
Operates over 3,000 retail locations in over 65 countries.
Strong Reputation
Has a strong reputation for being environmentally conscious and socially responsible.
Account Benefits
Save delivery and payment details for quicker checkout, keep a list of favorites in Wishlist, enjoy subscriber-only benefits such as exclusive discounts and lower shipping thresholds.
Subscription Service
Customers can add to or remove items from their subscription order; Love Your Body Club members receive points on all orders.
45-Day Return Policy
Full refund for returns within 45 days of purchase, even if the product has been opened, with original receipt.
Price Adjustment Policy
Price adjustment on items purchased online or in-store within 45 days of purchase with a receipt.
Free Ground Shipping
Free ground shipping on orders of $49.00 and over (excluding Hawaii and Alaska).
Discounts and Promotions
Ongoing promotions like 3 for 2 on skincare and makeup, up to 50% off on Christmas gifts, and free products with minimum spend.
High Product Quality
Known for high-quality products, particularly in body moisturizers, body cleaners, body scrubs, and hair care.
Unique Scents
Offers a variety of unique scents that are highly appreciated by customers.
Ethical Practices
Committed to no animal testing and treating suppliers with respect.